How to Safely Contact Any Company
Recently, I had a client run into a scary situation while trying to update his Starlink internet service. He searched online for a support phone number, dialed it, and ended up talking to a scammer pretending to be Starlink customer service.
The fake “agent” claimed he hadn’t paid an activation fee and attempted to charge his credit card. Thankfully, the bank flagged it and declined the transaction — but most people aren’t that lucky.
If you use Starlink, it’s important to know this upfront: Starlink does not offer phone support. Everything is handled through their app and support portal. So if you ever find a “Starlink phone number” online, it’s fake — every time.
Situations like this are becoming more common, not just with internet companies but with banks, shipping companies, retailers, and subscription services. Scammers rely on panic, confusion, and quick decisions. The best way to avoid becoming a victim is to follow some simple rules whenever you need to contact a company.
How to Safely Contact Any Company
1. Never click on links in unsolicited emails or texts.
If you didn’t request it, don’t trust it. Scammers are great at copying logos, colors, and layouts. Even if an email looks like it’s from Amazon, PayPal, Netflix, Starlink, or your bank — go directly to their website instead.
2. Always get support contact info from the official website.
Type the website address into your browser manually (example: starlink.com). Do not rely on Google’s top result — scammers often run ads designed to appear legitimate, complete with fake support numbers.
3. Know which companies do—and don’t—offer phone support.
For example, Starlink has no public phone number. Apple, Amazon, and many banks have official channels but rarely cold-call you. If someone calls you first or claims they need to “verify your account,” slow down and confirm through the official site.
4. Never let a stranger remote into your device unless you initiated the contact.
Legitimate tech support companies don’t demand access out of the blue. If someone asks you to install remote-control software unexpectedly, that’s a red flag.
5. If money comes up, assume it’s a scam until proven otherwise.
“Activation fees,” “reactivation fees,” “security deposit refunds,” or rushed payments are classic scam tactics. When in doubt, stop the call and check with the company directly.
6. When in doubt — call someone you trust.
If something feels off, it probably is. Ricmer Tech Support is always happy to take a quick look or help you verify whether a contact is legitimate.
Protect Yourself and Your Accounts
The internet is full of fake support lines, fake websites, and people hoping to catch you in a moment of stress. A few cautious habits can prevent identity theft and financial loss.
And remember — if you’re ever unsure, you can call me at Ricmer Tech Support anytime. I’m always willing to give free advice on suspicious emails, websites, support numbers, or anything else that doesn’t feel right. No charge, no pressure — just honest help.
Stay safe, stay aware, and when in doubt… reach out.
📞 814-515-9282
📧 rick@ricmer.com
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